How do I Join
Register with website by clicking on this link - Create an Account
By Creating an Account you are automatically made a loyalty member and will start getting points for all online purchases immediately.

The next time you visit the cinema; we will activate the accounts so you can start to use your points.
Do I need to get and use physical card?
The system requires us to issue a physical card when you first join but after that you can use the virtual card on the app if you prefer, every time you visit.
When purchasing online, the website will automatically add points for purchase as long as you are logged in.
I lost my card. Can I get a new one? How?
We will happily replace your card next time you visit. But if you download the app on your phone and log in you can use that instead of a card.

Where do I see my points?
Go to my account (click on the person icon) on the website, scroll down to membership points

What can I get with my points?
Click here to see the latest offers. 

I can’t register my card / I am missing points / My account isn’t working
Email bundoran@eclipsecinemas.com tell us your name, the problem and the email address linked to the account, and we’ll be happy to help

What is the double points town
Double Points Town is a fun weekly draw where certain areas are eligible for extra points at different times of the year. You can learn more here.

What’s so special?
All our screens are nice, but we have really gone the extra mile with our VIP studio. There are luxury leather electric recliners for each customer, and we have fewer seats in the screen to maximize legroom and comfort.

Can I only get Hot Food in the Directors Lounge?
No, you can order Hot Food, wine, ice cream etc. at any of our tills (or online with your tickets) and it will be delivered to your seat in ANY screen.

Can I order food from the seat?
Currently food can only be ordered at the tills or online with your tickets, but this may change in the future.

 

What food and snacks are available?
As well as popcorn freshly made on the premises and other traditional cinema foods – you can order food such as Pizza, Hot Dogs Hot Food, Gelato and much more from our Extras Café.
Enjoy in screen or in the Café area before or after your movie, it’s up to you.

Do I have to come out to get it?
You must order at the till (or online with the tickets, before coming to the cinema) but then you can go to your seat. Once the food is ready, we will bring it to your seat, in any screen.
Make sure to sit in your assigned seat though so we can find you.

Can I get Hot Food delivered to any screen?
You can order Hot Food at any of our tills (or online with your tickets) and it will be delivered to your seat in ANY screen.

I don’t want to see a movie; can I still get food?
Absolutely, when the cinema is open Extras Café and Wine Bar is open too.

Can I order from any till?
Yes, you can order from any till for any screen

I ordered my food online when I got my tickets. Can I just go straight to the screen?
No, you must pick up your tickets and confirm the food order with a member of staff before going into the screen. Then we will prepare your food and bring it to you when it is ready.

Are there any special offers for food?
Yes, Click here for more information 

When does the cinema open?
The cinema opens every day except Christmas day.
In the summer and during school holidays the cinema is open from 11:30 am to late every day.

During school terms, the times are different
Mon, Wed, Thurs from 5PM each day.
Tues and Fri from 3:30 pm.
Weekends and Holidays all day from 11:30.

Is the Cinema open Christmas, Bank Holidays etc.?
The cinema opens every day except Christmas day. We usually close a little early on New Years eve, and we open a little later St Stephen’s day and New Years Day. All other holidays are the same as weekends – open from 11:30.

Can I contact you outside opening hours?
Yes, there is usually someone in the cinema from early every day until late all year. Call us on 0719829999. However, we may be carrying out maintenance or cleaning in other parts of the cinema and may not get to the office phone in time.

In that case, please leave a message and number or email us on Bundoran@eclipsecinemas.com and we will return your call / email asap. You can also contact us on our social media channels, but we may not see that immediately.

Call us or email us with the booking / collection code. If it’s at least 2 hours before the show, we will issue a refund.
If it’s before the show but fewer than 2 hours, we will issue a gift card for the same amount.

I bought tickets in the store, but I can’t attend. What can I do.
If you can return to the cinema at least 2 hours before the show with the booking order / receipt, we can refund you. Please note that if you paid with a credit or debit card, we can only refund if you have that card with you.

If you do not have that card / or you can’t return to the cinema.
As long as you can give us the booking number before the show is due to start, we will issue a gift card for the same amount.

Can I swap my tickets for another time/day?
Yes, providing you give us enough notice, we can swap the ticket. But please note there may be a price difference if one of the shows is at a different time or in a VIP lounge.
In these cases, we can either charge or refund you the difference or we can cancel the booking, and you can rebook yourself.

I can’t book tickets online; can I reserve them by phone?
Yes, you can but please note several ticket types are cheaper online.

Do I have to sit in the assigned seat?
Yes, all screens in Eclipse Cinemas have assigned seating.
Firstly, our food delivery system relies on us being able to find the correct customers in darkened screens causing the minimum disruption for other patrons. We cannot do this if people do not sit in assigned seats.

However, when food is not involved, it is still very important you sit in the correct seat.
While you may not mind where you sit, many of our customers do, and select their seats for many reasons including disability or comfort reasons and it can be very disruptive or upsetting to have to move people.
If you don’t like your seats and want to change, just come and talk to one of the staff. If there is space, we will be happy to switch your seats to somewhere you feel more comfortable.

Is there a carers discount.
Yes, anyone with a valid careers card accompanying a service user can get free entry to all our standard screens. For VIP screens they pay a supplementary charge of €4 only.

How does a family ticket work?
A family ticket is for a family of four. It can be used for 2 adults and 2 children or 1 adult and 3 children.

Are there any discount days or special offers.
Yes, we have lots including Crazy Tuesday where all our standard screens are HEAVILY Discounted. Click on special offers on the main menu to learn more.

How much are the tickets on Crazy Tuesday?
All tickets for all standard screens are just €5.95 if you buy them online. If you buy them in our cinema on the day they are €6.45
This does not include the Directors Lounge.
Why are some tickets cheaper online?
Logistics. If we have a better idea of how many people will be attending, we can organize staffing, screen use, and stock levels more efficiently. This results in savings which we are more than happy to pass on to the customer.
Are Directors Lounge tickets cheaper too?
No.

Do you offer group discounts for schools, clubs, societies.
Yes. To learn more, email us on bundoran@eclipsecinemas.com or call (+353) 0719829999. Although email is best for this

Are the screens wheelchair accessible?
Yes, all our screens are wheelchair accessible.

Do you have any Sensory/autistic-friendly shows?
We show a family a sensory friendly film on the first Saturday of every month. Almost all of our films are available in sensory friendly and/or subtitled versions for groups on request.

Do you do other specialty screenings like Parent & Baby or Subtitled Screenings?
Yes – follow us on our social media channels to learn more.
Can I rent the screen for a Private Event?
Yes email bundoran@eclipsecinemas.com

I lost something in the cinema. What can I do?
Call us on 0719829999 or email bundoran@eclipsecinemas.com
At busy periods, we may not be able to answer the phone so please leave contact details as well as the details of the item and where you think you left so we can do our best to return it to you.